Questions?

Please read through our Frequently Asked Questions for Members.

Member FAQ's

Welcome to Wellaway illustration

We're pleased to introduce our new HIPAA-compliant Helpdesk platform, thoughtfully designed to better support your needs while showcasing a fresher outlook.

You can access our new Helpdesk by logging in to your member portal and clicking the image below or heading to support.wellaway.com and logging in.

Our legacy HelpDesk below will remain active for a transition period so you can get used to the new and improved support portal.

Important Member Resources

Member Guide	Here
ConciergeCare HelpDesk Guide	Here
Member Portal Guide	Here
How to add your member portal to your phone.	Here
UnitedHealthcare Member Guide	Here
Getting Started With Teladoc	Here
How to File a Claim	Here
How to File for Reimbursement	Here
Wire Instructions	Here
How to appeal a denied claim : Pristine	Here
How to appeal a denied claim : ORBE	Here
How to appeal a denied claim : New American & LVE	Here
Understanding Your Zone 1 WellAway ID card	Here
Understanding Your Zone 2 WellAway ID card	Here


Member Guide	Here
ConciergeCare HelpDesk Guide	Here
Member Portal Guide	Here
How to add your member portal to your phone.	Here
UnitedHealthcare Member Guide	Here
Getting Started With Teladoc	Here
How to File a Claim	Here
How to File for Reimbursement	Here
Wire Instructions	Here
How to appeal a denied claim : Pristine	Here
How to appeal a denied claim : ORBE	Here
How to appeal a denied claim : New American & LVE	Here
Understanding Your Zone 1 WellAway ID card	Here
Understanding Your Zone 2 WellAway ID card	Here


Member Guide
ConciergeCare HelpDesk Guide
Member Portal Guide
How to add your member portal to your phone.
UnitedHealthcare Member Guide
Getting Started With Teladoc
How to File a Claim
How to File for Reimbursement
Wire Instructions
How to appeal a denied claim : Pristine
How to appeal a denied claim : ORBE
How to appeal a denied claim : New American & LVE
Understanding Your Zone 1 WellAway ID card
Understanding Your Zone 2 WellAway ID card

English Forms

Claim Form (International)	Here
Claim Form (US Claims Only)	Here
Policy Change Form	Here
Policy Change Form- New American & La Vie A L'Etranger	Here
Change of Contact Information Form	Here
Release of Health Information Form	Here
Appeal - Patient Consent for Authorized Representative	Here
Member Appeal Form	Here
Accident and Subrogation Questionnaire	Here
International ACH Form	Here
International ACH Form Spanish	Here
International ACH Form French	Here
ACH Form	Here
ACH Form Spanish	Here
ACH Form French	Here


Claim Form (International)	Here
Claim Form (US Claims Only)	Here
Policy Change Form	Here
Policy Change Form- New American & La Vie A L'Etranger	Here
Change of Contact Information Form	Here
Release of Health Information Form	Here
Appeal - Patient Consent for Authorized Representative	Here
Member Appeal Form	Here
Accident and Subrogation Questionnaire	Here
International ACH Form	Here
International ACH Form Spanish	Here
International ACH Form French	Here
ACH Form	Here
ACH Form Spanish	Here
ACH Form French	Here


Claim Form (International)
Claim Form (US Claims Only)
Policy Change Form
Policy Change Form- New American & La Vie A L'Etranger
Change of Contact Information Form
Release of Health Information Form
Appeal - Patient Consent for Authorized Representative
Member Appeal Form
Accident and Subrogation Questionnaire
International ACH Form
International ACH Form Spanish
International ACH Form French
ACH Form
ACH Form Spanish
ACH Form French