Health insurance is confusing. We've got answers.

Getting Started with WellAway

How do I contact ConciergeCare? How do I activate or login to my WellAway Member Portal account? How do I file for a reimbursement? Where can I find a copy of my ID card? What is on my ID card? What are my options for paying my premium? What do I do when my premium payment doesn’t go through? How do I add or remove dependents from my policy? How do I add or remove optional benefits from my plan? Where can I fill out a HIPAA authorization? How do I obtain a release of medical records? How do I get updates from WellAway about my plan? What is PayerFusion?

Accessing Care

How do I find an in-network doctor, clinic or hospital in the U.S.? How do I find a doctor, clinic or hospital outside of the U.S.? Who do I contact if I am asked to pay upfront at the doctor’s office? How do I set up a telehealth visit? Which lab should I send my lab work to?

Prescriptions

Pharmacy Benefit- Within the U.S. Pharmacy benefit- Outside of the U.S.

How Your Plan Works

How do I file a claim? What is a Guarantee of Payment (GOP)? What services require prior authorization? What does WellAway cover for COVID-19? What is Caisse des Francais de l’Etranger CFE Complémentaire? How do I appeal a denial?

Health Insurance 101

What is a Deductible? Do I have to pay the entire deductible at once? What is the difference between individual and family deductible? What is Coinsurance? When do I pay coinsurance? What is a Copayment? When do I pay copayments? What are the Out-of-Pocket Costs? What is included in my Out-of-Pocket Costs and is there a Maximum? What does Usual, Reasonable and Customary Charge, mean? What is Pre-authorization? What is the 1095-B Tax Form and do I require one?