How do I contact ConciergeCare? How do I activate or login to my WellAway Member Portal account? How do I file for a reimbursement? Where can I find a copy of my ID card? What is on my ID card? What are my options for paying my premium? What do I do when my premium payment doesn’t go through? How do I add or remove dependents from my policy? How do I add or remove optional benefits from my plan? Where can I fill out a HIPAA authorization? How do I obtain a release of medical records? How do I get updates from WellAway about my plan? What is PayerFusion?
What is a Deductible? Do I have to pay the entire deductible at once? What is the difference between individual and family deductible? What is Coinsurance? When do I pay coinsurance? What is a Copayment? When do I pay copayments? What are the Out-of-Pocket Costs? What is included in my Out-of-Pocket Costs and is there a Maximum? What does Usual, Reasonable and Customary Charge, mean? What is Pre-authorization? What is the 1095-B Tax Form and do I require one?