Getting Started with WellAway

How do I contact ConciergeCare?

As a WellAway member, you are assigned a personal ConciergeCare Counselor who can help answer all your general questions and inquiries. You can contact a ConciergeCare Counselor at any time by dialing ConciergeCare U.S. +1-855-773-7810; ConciergeCare International: +1-786-453-4008 (collect) or by logging in to your Member Portal online at wellaway.com. You can also send an email to ConciergeCare@payerfusion.com.

Our ConciergeCare services include:

5-Star customer service in multiple languages
24/7 assistance to coordinate with members and medical providers in case of a medical emergency
Appointment Setting with in-network providers to manage your out of pockets costs. In addition to helping you find a provider, your ConciergeCare counselor can also help schedule an appointment ahead of time and coordinate any other medical visits necessary during your episode of care.
Updates on the status of a claim
Answering questions about your policy, benefits and coverage

(As part of our curated international student health insurance plan, your personal ConciergeCare Counselor is dedicated to guiding you through your healthcare journey, ensuring you understand your coverage and receive timely assistance.)

This material is for informational purposes only and is subject to change. Please refer to your Policy Terms and Conditions for a complete description of the benefits, conditions, limitations and exclusions of coverage. Products and services may not be available in all jurisdictions and are expressly excluded where prohibited by applicable law.